Our primary service offering is remote Unix/Linux administration as per service plans described on the Sign Up page. For each server supported by one of our plans, we will collect emails with support requests and work with your technical team members to resolve issues one by one.
We specialise in providing fast and straightforward advice and remote system administration assistance with simple scenarios that are easily covered by email and text chat. This said, we always focus on long-term solutions and as such prevent the same issue from happening, so if you’re looking for someone to manually run repetitive tasks for you – perhaps we will not be the perfect match for giving you the support we need. We’ll be delighted to assist with automating such tasks though, this should free up everyone’s time.
We do not provide on-call support or 24/7 service yet, but get in touch if you want to discuss a custom support plan that requires tighter integration between your team and Tech Stack.
Support service is provided as part of a monthly subscription fee based on the support plan you choose. Each plan includes a number of active nodes or services that are covered. Stand-by nodes are not covered by the plan and will incur an hourly support rate should you need our assistance. We understand that your startup may not have a dedicated system administrator and so our tiers of service are created to provide piece of mind and get your solutions deployed and maintained until you grow big enough to hire a permanent Linux/Unix administrator.
Many day-to-day maintenance tasks are covered by a monthly fee, so the idea is to help your company update and maintain Linux infrastructure in a series of small tasks that we agree upon via email.
Should you require additional services, each tier conveniently provides a discount for hourly rate support. Hourly rate will also be needed if solving a task requires expertise beyond system administration, for instance network architecture or software development.
If you believe that your situation needs more than a quick troubleshooting session, below you can find a list of topics and solutions that we will gladly discuss during a Skype call, a screen sharing session or even an onsite meeting in your offices somewhere in Ireland – please let us know specifics of your setup and we’ll find a way to help out.
Professional Unix/Linux support
- Unix/Linux systems administration
- Automation with best practices and custom-made scripts
- Security audit and OS hardening
- Remote monitoring
- Extensive range of open-source based core services solutions (DNS, Email, Secure gateways)
- Assistance with evaluations of new hardware and software solutions
- Virtual Lead Member of Technical Staff