Most families don’t need an IT department. They need one trusted engineer who knows their home, comes back regularly, and quietly makes sure the important things are taken care of: the photos are safe, the backups are done, and the devices are secure and working.
That’s what Home Technology Care is: I become your household’s regular visiting technology engineer.
Start with a discovery call. We’ll talk about your household, what you have and what worries you, and plan your first visits.
Getting started: your first visits
Find and protect your photos. Together we’ll discover where your family’s photos and important files actually are, across phones, tablets, computers, old drives and cloud accounts, and choose the right long-term home for them, such as Ente Photos (private and end-to-end encrypted) or Google Photos.
Set up proper backups. I’ll explain what really needs backing up and why, and help you buy the right USB-C SSD drive for your household’s backups.
Your first backup, on record. I’ll copy your key files and leave you a printed backup record: what was backed up, where it’s kept, and when. No more wondering whether “it’s all backed up somewhere”.
Then: regular visits
Every three to six months, I’ll come back to repeat your backup, update your printed record, check your devices and security, and take care of whatever has come up since my last visit: a new phone or iPad to set up, an old device to wipe safely before it’s passed on or recycled, a printer that’s stopped printing, or a question you’ve been saving up.
Remote support between visits
Because I already know your home, devices and network, many things don’t need a visit at all. A typical way I help care clients is a Teams call with screen sharing: you share your screen, I see exactly what you see, and with your permission I can take control of your mouse and keyboard to fix it for you, while you watch.
I’ll set this up and test it with you on the first visit, along with a dedicated remote support tool where that works better, so it’s ready when you need it. You’re always in control: I only connect when you invite me, and you can end the session at any time. Phones and iPads can be shared on screen for me to guide you, though they can’t be controlled remotely.
If your home runs on a UniFi network, I can also look after it remotely, with your permission: I can see what’s going on, spot problems early, and often fix Wi-Fi and connection issues before you’ve even noticed them.
Why regular visits work
Technology problems at home are rarely one big disaster. They’re small things that build up until something important is lost. Regular visits from someone who already knows your setup catch those things early, keep your backups current, and mean you always know who to call.
Ways to start
Everyone’s starting point is different, so there are three ways to begin:
- Remote check-in: a call by phone or Teams where we go through your devices, photos and backups, I answer your questions, and you get a short written list of what I’d recommend. A good first step if you’d like to get to know me before I visit.
- Backup Starter visit: a single, fixed-scope visit to find your photos, set up your first SSD backup and leave you a printed backup record. Useful on its own, and the natural first visit of a care plan.
- Home Technology Care plan: the full arrangement described above, for households who’d like me to look after things on an ongoing basis.
What the care plan includes
- Scheduled visits every three to six months, booked ahead, so they always happen
- Your backups repeated and recorded on every visit, with an updated printed backup record
- Device and security check-ups, plus whatever has come up since the last visit
- Remote support by Teams between visits, with screen sharing and, when you allow it, me taking control to fix things
- Remote monitoring of your UniFi network, if you have one, so problems are spotted early
- Priority booking when something urgent comes up
Founding households
I’m offering a small number of founding household places, for families who’d like to start a regular care plan now, on preferential founding terms for the first year. Places are limited; ask about them on your discovery call.
Every option is a fixed price, agreed up front. Visits are booked in blocks of up to half a day, at your home anywhere in Ireland. See also personal technology and photo archiving and restoration.